Refund policy

Because every Sugar, Scars & Stars product is made to order, we do not accept returns or exchanges for change of mind, buyer’s remorse, or an incorrect size or color selection.

If your item arrives damaged, defective, misprinted, or incorrect, contact us at ministy@sugarscarsstars.com within 30 days of delivery. Include your order number and clear photos showing the issue. Once verified, we will arrange a replacement or refund at no additional cost.

Please do not send an item back before contacting us. Items that have been worn, washed, altered, or damaged after delivery are not eligible for replacement or refund.

Cancellations and address changes may not be possible once production begins. Contact us as soon as possible if an order needs to be changed.

Approved refunds are issued to the original payment method. Processing time after approval depends on your bank or payment provider.